Apex Heating & Cooling

Uptime, tickets, and what needs attention across your environment.

Confidence●●●●○High

99.8%

Uptime

Open Tickets

4.2h

Avg Resolution

142

Managed Assets

Bottom Line

Your environment is healthy — 99.8% uptime and tickets resolving in about four hours. The watch items: four workstations are past end-of-life and one server is low on disk. Neither is urgent, but both are predictable failures worth getting ahead of.

What

4 workstations are 2+ years past warranty.

Why

Aging hardware is the top cause of unplanned downtime.

Expected Impact

Plan replacements now; avoid emergency cost and downtime later.

Systems Status

01 / SYSTEMS

System	Status	Note
Domain Controller	Healthy	Patched · 38% disk
File Server ◂ YOU	Watch	Disk 88% full
Firewall / Network	Healthy	Firmware current
Microsoft 365	Healthy	All services up
Workstations (×18) ◂ YOU	Watch	4 past end-of-life

Tickets by Category

FIG. 01

Hardware

Access

Software

Network

Needs Attention

02 / WATCH

Aging Hardware

4 workstations are 2+ years past warranty and visibly slowing staff down.

Disk Pressure

The file server is at 88% capacity — plan an expansion before it fills.

Recommended Action

Budget to replace the 4 end-of-life workstations before Q3.

Expected: Removes the most likely source of unplanned downtime this year.

Supporting Actions

03 / ACTIONS

→ Expand or clean up file-server storage

→ Quote 4 replacement workstations

→ Confirm warranty status on all servers

Sources & Reliability

● RMM Monitoring

● Ticketing System

● Microsoft 365 Admin

● Asset Inventory

Reflects monitored, managed assets only. Unmanaged or personal (BYOD) devices are not included in these figures.